ITIL 4 Strategist Direct, Plan and Improve


Applicants should hold the ITIL 4 Foundation testament and have the option to exhibit that they have embraced certification preparation before taking the DPI test.


  • 21 hours of Live Instructor Led Training
  • Experienced & Certified Instructors.
  • Practice Questions for Certification Preparation.
  • Access to Digital Material
  • Lifetime Access to Live sessions recording.
  • 14 Contact hours / PDU’s
  • Flexible Schedule

Learning Outcomes

Upon completion of this course, you will learn -

  1. Understand the key concepts of Direct, Plan & Improve
  2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  5. Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  7. Understand and know how to direct, plan and improve value streams and practices

Target Audience

Course content.
ITIL Managing Professional (MP) 
IT service management
 ITSM managers
ITSM practitioners managing IT-enabled products and services
ITIL Strategic Leader 


Lesson 01 - Course Introduction
Lesson 02 - Key Concepts of DPI
Lesson 03 - Key Principles and Methods of Direction and Planning
Lesson 04 - Governance, Risk, and Compliance
Lesson 05 - Continual Improvement
Lesson 06 - Communication and Organizational Change Management
Lesson 07 - Measurement and Reporting
Lesson 08 - Value Streams and Practices