ITIL 4 Foundaiton
With the necessity for an organization to stay current, IT service management is a key strategic
capability. ITIL, the most adopted guidance in the world within IT Service management (ITSM), has also evolved. ITIL 4 is a best practice framework for IT service management (ITSM). We don’t “do” or “implement” ITIL as an objective. There is no “one-size-fits-all” way of working so look to ITIL as a toolbox. ITIL 4 is designed to collaborate with many frameworks and methods in the IT industry, such as Lean, DevOps, Agile and many more.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology.
Prerequisites
No prerequisite is required to take up this course. But recommendation is to get 2-3 days training from an authorized training organization.
Includes
- 21 hours of Live Instructor Led Training
- Experienced & Certified Instructors.
- Practice Questions for Certification Preparation.
- Access to Digital Material
- Lifetime Access to Live sessions recording.
- 14 Contact hours / PDU’s
- Flexible Schedule
Learning Outcomes
- Understand the key concepts of ITIL service management.
- Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
- Understand the four dimensions of ITIL service management.
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
- Understand the key concepts of continual improvement.
- Learn the various ITIL practices.
Target Audience
Any Graduate or Post Graduate
A working Professional
Everyone working in IT organizations.
Curriculum
Module 1: Course Introduction
Introduction to IT Service Management in the Modern World
Introduction to ITIL 4
Structure and Benefits of ITIL 4
Module 2: Service Management: Key Concepts
Key Terms Covered in the Module
Service Management
Value and Value Co-Creation
Value: Services, Products, and Resources
Service Relationships
Value: Outcomes, Costs, and Risks
Module 3: The Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively With Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
Module 4:The Four Dimensions of Service Management
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors and the Pestle Model
Module 5: The ITIL Service Value System
Service Value System and Service Value Chain
Overview of Service Value System
Overview of the Service Value Chain
Module 6: Continual Improvement
Introduction to Continual Improvement
The Continual Improvement Model
Relationship Between Continual Improvement and Guiding Principles
Module 7: The ITIL Practices
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practice
Purpose of Itil Practices
Frequently Asked Questions
The Foundation examination does not have an expiry period.
If you have only taken ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme. There is a large amount of new material in ITIL 4 Foundation therefore a new single exam is required to assess end learner’s knowledge of the new ITIL 4 Foundation guidance.Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make them eligible to take the ITIL Managing Professional transition mod
ITIL certification is not achievable, because ITIL® is a framework of guidance and not a standard; however, an organization can achieve ISO/IEC 20000 certification. This is the standard for IT Service Management which is underpinned by ITIL best practices.