ITIL 4 Foundaiton


No prerequisite is required to take up this course. But recommendation is to get 2-3 days training from an authorized training organization.


  • 21 hours of Live Instructor Led Training
  • Experienced & Certified Instructors.
  • Practice Questions for Certification Preparation.
  • Access to Digital Material
  • Lifetime Access to Live sessions recording.
  • 14 Contact hours / PDU’s
  • Flexible Schedule

Learning Outcomes

  1. Understand the key concepts of ITIL service management.
  2. Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  3. Understand the four dimensions of ITIL service management.
  4. Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  5. Understand the key concepts of continual improvement.
  6. Learn the various ITIL practices.

Target Audience

Any Graduate or Post Graduate

A working Professional

Everyone working in IT organizations. 


Module 1: Course Introduction
Introduction to IT Service Management in the Modern World 
Introduction to ITIL 4 
Structure and Benefits of ITIL 4

Module 2: Service Management: Key Concepts
Key Terms Covered in the Module 
Service Management 
Value and Value Co-Creation 
Value: Services, Products, and Resources 
Service Relationships 
Value: Outcomes, Costs, and Risks

Module 3: The Guiding Principles
Focus on Value 
Start Where You Are
Progress Iteratively With Feedback
Collaborate and Promote Visibility 
Think and Work Holistically 
Keep it Simple and Practical
Optimize and Automate

Module 4:The Four Dimensions of Service Management
Organizations and People
Information and Technology
Partners and Suppliers 
Value Streams and Processes 
External Factors and the Pestle Model

Module 5: The ITIL Service Value System
Service Value System and Service Value Chain 
Overview of Service Value System 
Overview of the Service Value Chain

Module 6: Continual Improvement
Introduction to Continual Improvement 
The Continual Improvement Model 
Relationship Between Continual Improvement and Guiding Principles

Module 7: The ITIL Practices
The Continual Improvement Practice 
The Change Control Practice 
The Incident Management Practice 
The Problem Management Practice 
The Service Request Management Practice 
The Service Desk Practice 
The Service Level Management Practice 
Purpose of Itil Practices

Frequently Asked Questions

The Foundation examination does not have an expiry period.

If you have only taken ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme. There is a large amount of new material in ITIL 4 Foundation therefore a new single exam is required to assess end learner’s knowledge of the new ITIL 4 Foundation guidance.Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make them eligible to take the ITIL Managing Professional transition mod

ITIL certification is not achievable, because ITIL® is a framework of guidance and not a standard; however, an organization can achieve ISO/IEC 20000 certification. This is the standard for IT Service Management which is underpinned by ITIL best practices.