With the necessity for an organization to stay current, IT service management is a key strategic
capability. ITIL, the most adopted guidance in the world within IT Service management (ITSM), has also evolved. ITIL 4 is a best practice framework for IT service management (ITSM). We don’t “do” or “implement” ITIL as an objective. There is no “one-size-fits-all” way of working so look to ITIL as a toolbox. ITIL 4 is designed to collaborate with many frameworks and methods in the IT industry, such as Lean, DevOps, Agile and many more.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology.