ITIL® 4 Specialist: High Velocity IT

Prerequisites

  • Candidates must hold the ITIL 4 Foundation certificate 

Includes

  • 21 hours of Live Instructor Led Training
  • Experienced & Certified Instructors.
  • Practice Questions for Certification Preparation.
  • Access to Digital Material
  • Lifetime Access to Live sessions recording.
  • 14 Contact hours / PDU’s
  • Flexible Schedule

Learning Outcomes

The course will help you learn-

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model
  • Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering highvelocity IT
  • Know how to contribute to achieving value with digital products

Target Audience

Client/User Experience (CX) Managers/Designers 

Record Managers 

Administration Delivery Managers 

Administration Level Managers 

Business Analysts 

Provider Relationship Managers 

Curriculum

Lesson 01 - High-Velocity Nature of Digital Enterprise
Understand when the transformation to high-velocity IT is desirable and feasible
Understand the five objectives associated with digital products

Lesson 02 - Understand the digital product lifecycle in terms of the ITIL ‘operating model
Understand how high-velocity IT relates to 4 Dimensions, SVS and SVC

Lesson 03 - Digital Product Life Cycle
Understand the principles
Understand underlying models and concepts

Lesson 04 - HVIT Approaches
Know how the service provider ensures valuable investments are achieved
Know how practices contribute to achieving valuable investments
Know how the service provider ensures fast development is achieved
Know how to use the following practices to contribute to achieving fast development

Lesson 05 - High-Velocity IT Techniques
Know how the service provider ensures resilient operations are achieved
Know how practices contribute to achieving resilient operations
Know how the service provider ensures co-created value is achieved.
Know how the service provider ensures assured conformance is achieved

Reviews

An excellent training experience, the trainer was extremely patient with my queries and had a good training methodology.
Sunil Patel

The trainer was highly engaging and gave a comprehensive and practical insight into my queries. I strongly recommend this course.
Rahul Sharma