ITIL® 4 Specialist: Create, Deliver and Support
The ITIL® 4 Specialist: Create, Deliver and Support training is demonstrated to give all the essential standards, abilities and methods to create, deliver and support IT-enabled products and services.
This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.
It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
Prerequisites
Candidates must have the ITIL 4 Foundation certificate and be able to show that they have undertaken accredited training before taking the CDS exam.
Includes
- 21 hours of Live Instructor Led Training
- Experienced & Certified Instructors.
- Practice Questions for Certification Preparation.
- Access to Digital Material
- Lifetime Access to Live sessions recording.
- 14 Contact hours / PDU’s
- Flexible Schedule
Learning Outcomes
Understand how to plan and build a service value stream to create, deliver and support services
Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services
Target Audience
Administration Desk Directors/Managers
IT Infrastructure and Support Directors/Managers
The problem, Change, and Release Managers
Continual Improvement Program/Project Directors/Managers
Senior Service and Support Analysts
Process/Practice Owners
Service Level Management Directors/Managers.
Curriculum
Lesson 01 - Course Introduction
- Understand how to use a ‘shift-left’ approach
- Know how to plan and manage resources in the service value system
- Understand the use and value of information and technology across the service value system
- Know how to use a value stream to design, develop and transition new services
- Know how the following ITIL practices contribute to a value stream for a new service
- Know how to use a value stream to provide user support
- Know how the following ITIL practices contribute to a value stream for user support
- Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services
- Understand the use and value of the following across the service value system
Reviews
An excellent training experience, the trainer was extremely patient with my queries and had a good training methodology.
Sunil Patel
The trainer was highly engaging and gave a comprehensive and practical insight into my queries. I strongly recommend this course.
Rahul Sharma